Terms & Conditions
We ask for a 25% deposit when bookings are made and we take all major cards.
We understand that things sometimes change for whatever reason. Tours can be swapped to different dates (if available), but should you need to cancel we are sorry but we cannot make deposit refunds.
Enquiries become bookings only when the deposit is paid and you receive an email confirming your deposit has been made.
The balance can either be paid before you travel or during your tour. (Cards, cash and groat’s accepted!)
The tour price quoted is always the total price for the car and guide, and is NOT per person. The price does not include entrance fees or food and refreshments, where applicable.
Our vehicles are fully insured for public liability, private hire and are licensed by Cornwall Council. Personal travel insurance is not provided but is advisable.
Please wear appropriate footwear and bring waterproof clothing and a camera. Rain and wind won’t stop us. In fact it’s then a challenge!
If we’re collecting you from the airport ✈️, flight numbers and mobile telephone numbers are needed so we can track your flight in case of delay. We’ll meet you in arrivals 45 minutes after your flight has landed.
We’re sorry, but we don’t accept responsibility for loss of personal belongings or any injuries caused when visiting places of interest.
We value your privacy, therefore this statement outlines our practices in relation to the collection and use of the information about you which is provided to us by either your visit to our website, or by the submission of your details to us. This policy has been prepared in accordance with the General Data Protection Regulation (GDPR).
What personal data is collected?
Personal data is any information which may be identifiable to a specific individual. The personal data collected from users may include:
- Email Address
- Phone Number
No sensitive data such as health, religion or ethnic background is collected or disclosed by us and the website is not intended for use by minors.
How do we collect personal data?
Visitors provide information solely through bookings or enquiries made through the site, which include name and email address and contact telephone number. Email enquiries are held on record for a maximum two year period and can be removed on request in compliance with GDPR.
Technical tracking and Cookies:
When you visit our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the intranet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
- information about your visit, including clickstream to, through and from our site, page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page.
We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.
How is your personal data used?
The use of personal data is limited to providing the information and services requested or purchased from us and to send correspondence in relation to services provided.
We may want to contact you via email to advise on new products or services but we rely on your consent to receive correspondence in relation to products and services. You have the option to unsubscribe from email correspondence.
How is personal data shared?
We will never freely distribute or sell personal data without it being made clear to our guests.
Security and retention of personal data
The security of data is treated very seriously by us and measures are in place to ensure personal data is not exposed and protected from unauthorised access. Users are also responsible in ensuring any sensitive data remains private and is not shared with anyone.
Data shall only be retained for as long as necessary, which will vary depending on the type of data. Certain financial data will need to kept for a number of years to meet various financial and legal tax obligations, other data may be necessary for customer service reasons and reference. Any data not deemed essential to the running of the site or deemed past an appropriate length of time will be deleted and removed as an example, past enquiry records will not exceed a two year time frame prior to removal.
Your personal rights and how to contact us
There are a number of rights the law provides in relation to your personal data:
- You can ask for your personal data not to be used for direct marketing purposes
- You can request how and what way the data we hold on you is processed
- You can ask us to amend and update any inaccurate data
- You can request personal data to be erased (where there is no requirement for us to keep processing it)
- You can ask us to temporarily suspend the processing of any data if you feel we do not have any reason to continue using it and there is no good reason for us to not to continue processing it.